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| CONVENIENCE

Expanded ATM Network

Free ATM service* for withdrawals and account balance inquiries at any Regions Bank or Bank of America** location WORLDWIDE!

| FLEXIBILITY

More Ways to Pay

New card features include contactless debit, Apple Pay, and Google Wallet compatibility.

| SECURITY

Advanced Fraud Detection

Detects and alerts you of suspicious activity the moment it is noticed.

*Full terms and conditions available here.

**Regions Bank and Bank of America will waive the industry-standard out-of-network fee. Bank of America ATMs available for personal accounts only.

1. ACTIVATE

It’s Easy to do via phone. Simply call (1-999-536-5835).

 

2. UPDATE

Make sure all automatic payments associated with your old debit card are updated with your new card information.

3. EXPLORE

Enjoy all the new benefits and features of your new debit card.

Why am I getting a new debit card?

The new Southern Bancorp debit cards bring more convenience, security, and flexibility to you. Here are some of the new features and benefits to look forward to:

  • Expanded ATM Network with free ATM service* for withdrawals and account balance inquiries at any Regions Bank or Bank of America** location WORLDWIDE!
  • More Ways to Pay with contactless debitApple Pay, and Google Wallet compatibility.
  • Advanced Fraud Detection that detects and alerts you of suspicious activity the moment it is noticed.
How do I activate my new debit card?

Call 1(888) 536-5835 and follow the prompts. During activation, you will have the opportunity to set your new PIN. Be sure to activate as soon as your card arrives so that you can begin enjoying all the features and benefits.

Can I change my debit card PIN number after I activate my debit card?

Yes, simply call 1(888) 549-8515 and follow the prompts. 

What if I have issues activating my card?

Call us at 1(800) 789-3428 and a Customer Care representative will be glad to assist you. Please note: Customer Care hours of operation are Monday – Friday, 8:30 AM to 5:00 PM. 

Will my old debit card still work after activating my new card?

No, your old debit card will be disabled once you activate your new card. Please be sure you cut your old debit card up before throwing it away. 

What happens to automatic payments (bills and subscriptions) currently linked to my old debit card?

You will need to update billing details on your accounts that use your current debit card for payments, so no payments are missed. The new debit card comes with a new card number, expiration date, and a 3-digit security code on the back.

What if I have a credit or refund for a payment on my old debit card?

Your checking account will receive the credit. You will not have to do anything for the credit to be deposited to your account.

Will the direct deposit of my paycheck be impacted?

No. Direct deposit of a paycheck, Social Security income, or retirement funds are sent via Automated Clearing House (ACH) transactions and not through your Southern Bancorp debit card.

Will my PIN stay the same?

During the card activation process, you will be prompted to select a PIN for your new card.

How does the expanded ATM network work?

Just use your new Southern Bancorp debit card as usual for either withdrawals or account balance inquiries at any Regions Bank or Bank of America location WORLDWIDE and no ATM service fees** will apply. At this time, deposits are not able to be made at these locations.

What is contactless tap-to-pay?

Southern Bancorp’s new contactless debit cards will allow you to tap your debit card against a compatible reader instead of inserting or swiping your card. When you tap or hold your card near the contactless symbol on a merchant terminal, you can securely make payment.

How do I set up contactless debit, Apple Pay, and Google Wallet?
What if I lose my new debit card?

If you lose your new Southern Bancorp debit card, please call our customer care team at 1(800) 789-3428 during our normal hours of operation. 

  • You can also report a lost or stolen card after business hours by calling 1(888) 613-8793

 

| CONVENIENCE

Expanded ATM Network

Free ATM service* for withdrawals and account balance inquiries at any Regions Bank or Bank of America** location WORLDWIDE!

| FLEXIBILITY

More Ways to Pay

New card features include contactless debit, Apple Pay, and Google Wallet compatibility.

| SECURITY

Advanced Fraud Detection

Detects and alerts you of suspicious activity the moment it is noticed.

*Full terms and conditions available here.

**Regions Bank and Bank of America will waive the industry-standard out-of-network fee. Bank of America ATMs available for personal accounts only. 

1. ACTIVATE

It’s Easy to do via phone. Simply call ‘1-999-536-5835’.

2. UPDATE

Make sure all automatic payments associated with your old debit card are updated with your new card information.

3. EXPLORE

Enjoy all the new benefits and features of your new debit card.

Why am I getting a new debit card?

The new Southern Bancorp debit cards bring more convenience, security, and flexibility to you. Here are some of the new features and benefits to look forward to:

  • Expanded ATM Network with free ATM service* for withdrawals and account balance inquiries at any Regions Bank or Bank of America** location WORLDWIDE!
  • More Ways to Pay with contactless debitApple Pay, and Google Wallet compatibility.
  • Advanced Fraud Detection that detects and alerts you of suspicious activity the moment it is noticed.
How do I activate my new debit card?

Call 1(888) 536-5835 and follow the prompts. During activation, you will have the opportunity to set your new PIN. Be sure to activate as soon as your card arrives so that you can begin enjoying all the features and benefits.

Can I change my debit card PIN number after I activate my debit card?

Yes, simply call 1(888) 549-8515 and follow the prompts. 

What if I have issues activating my card?

Call us at 1(800) 789-3428 and a Customer Care representative will be glad to assist you. Please note: Customer Care hours of operation are Monday – Friday, 8:30 AM to 5:00 PM. 

Will my old debit card still work after activating my new card?

No, your old debit card will be disabled once you activate your new card. Please be sure you cut your old debit card up before throwing it away. 

What happens to automatic payments (bills and subscriptions) currently linked to my old debit card?

You will need to update billing details on your accounts that use your current debit card for payments, so no payments are missed. The new debit card comes with a new card number, expiration date, and a 3-digit security code on the back.

What if I have a credit or refund for a payment on my old debit card?

Your checking account will receive the credit. You will not have to do anything for the credit to be deposited to your account.

Will the direct deposit of my paycheck be impacted?

No. Direct deposit of a paycheck, Social Security income, or retirement funds are sent via Automated Clearing House (ACH) transactions and not through your Southern Bancorp debit card.

Will my PIN stay the same?

During the card activation process, you will be prompted to select a PIN for your new card.

How does the expanded ATM network work?

Just use your new Southern Bancorp debit card as usual for either withdrawals or account balance inquiries at any Regions Bank or Bank of America location WORLDWIDE and no ATM service fees** will apply. At this time, deposits are not able to be made at these locations.

What is contactless tap-to-pay?

Southern Bancorp’s new contactless debit cards will allow you to tap your debit card against a compatible reader instead of inserting or swiping your card. When you tap or hold your card near the contactless symbol on a merchant terminal, you can securely make payment.

How do I set up contactless debit, Apple Pay, and Google Wallet?
What if I lose my new debit card?

If you lose your new Southern Bancorp debit card, please call our customer care team at 1(800) 789-3428 during our normal hours of operation. 

  • You can also report a lost or stolen card after business hours by calling 1(888) 613-8793

 

support@banksouthern.com | 1.800.789.3428
Monday – Friday 8:30 – 5:00PM